FAQ - Frequently Asked Questions

🛍️ Orders
Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of purchase by contacting us at contact@seruvaskin.com
How can I track my order?
A confirmation email with a tracking number will be sent to you as soon as your order is shipped.

🚚 Delivery
What are the delivery times?
Delivery times range from 8 to 25 days depending on the product ordered. You will receive a tracking email as soon as your order is shipped.
Do you deliver outside of France?
Yes, we deliver throughout Europe.

💆 Products
Are your products dermatologically tested?
All our products are carefully selected from certified suppliers.
Are the products suitable for sensitive skin?
Most of our products are suitable for sensitive skin. See each product description for more details.

↩️ Returns
What is your return policy?
We accept returns within 14 days of receipt if the product is unopened and in its original packaging.
How do I make a return?
Contact us at contact@seruvaskin.com with your order number.